Head of Fulfillment at Yieldschool
Location
On-site
Canada
Experience level
Senior
Team
Engineering
Occupation
Full-time
Compensation
$
144K
-
204K
/ yr
About YieldSchool
YieldSchool is a crypto investment consultancy serving high-net-worth individuals.
We help our Members intelligently invest onchain, avoid financial loss, and capture consistent returns through a proven system refined over three years.
The company’s growth trajectory is exceptional — reaching $10M in revenue faster than 99.7% of private companies. Our culture is built around delivering meaningful, data-driven results and an unmatched client experience.
Our Mission
To become the global standard for crypto asset wealth consulting — a benchmark of clarity, trust, and performance.
To achieve that, we’re hiring an A-player to lead and scale our fulfillment systems, ensuring every client receives best-in-class service that drives renewals and long-term loyalty.
About the Role
You’ll be responsible for scaling and leading YieldSchool’s client fulfillment and experience operations — building the systems, processes, and teams that will support $10M/month in volume by the end of 2026 while maintaining exceptional client satisfaction.
This is not a maintenance role. You’ll design the structure and culture for a world-class client experience organization, managing outcomes across retention, renewals, upsells, and service delivery. Your mission is to maintain an NPS above 70, refunds below 3%, and a team culture defined by precision, proactivity, and pride in excellence.
Key Responsibilities
Own and scale the fulfillment systems that enable best-in-class client experience and measurable business growth.
Lead and mentor a high-performing team, hiring and developing A-players who embody YieldSchool’s culture and standards.
Design repeatable, data-driven processes to deliver consistency and quality as we scale.
Monitor client satisfaction, drive NPS improvements, and implement structured feedback loops.
Oversee renewal and upsell performance, ensuring client lifetime value continues to rise.
Collaborate cross-functionally with leadership and operations to refine internal workflows and reporting frameworks.
Maintain clear accountability: drive KPIs for satisfaction, retention, and operational excellence.
Target Outcomes
NPS > 45 by end of Q2 2026 with 20%+ client survey coverage.
NPS > 70 by end of Q4 2026 with 20%+ survey coverage.
20%+ of Q1 & Q2 2026 clients renew or upgrade.
<3% dispute/refund rate across Q1 & Q2 2026.
Build and manage a high-performing team that embodies ownership and accountability.
What You Bring
Deep crypto fluency (or the ability and drive to get there fast).
Proven experience building and scaling client success or fulfillment systems in a fast-growth environment.
Calm and objective leadership — you make decisions based on data, not emotion.
Integrity-first mindset — you uphold standards that go beyond financial metrics.
Relentless drive — you pursue results with intensity and discipline.
Natural talent for hiring, setting standards, and removing blockers or underperformance quickly.
Systems thinking: you design frameworks that scale without losing quality.
Ability to communicate clearly, set expectations, and lead through accountability.
Who You Are
You’re not a “customer service manager.” You’re a builder — a leader who thrives under clear targets and high stakes.
You’ve delivered tangible results before, such as:
“Built a client success team from 3 to 20, designed the end-to-end customer journey, and increased monthly revenue from $300K to $4M.”
Your references describe you as disciplined, outcome-focused, and deeply trusted. You see fulfillment as the true engine of retention and growth.
Compensation & Growth
$10K base salary plus performance-based bonuses.
OTE $12K–$17K+/month depending on performance.
Bonuses directly tied to NPS, renewals, and upsells.
Clear upward path to Chief Operating Officer or Chief of Staff.
Application Instructions
Send your application to danica@yieldschool.com with:
Your CV or LinkedIn profile, and
A 2–3 minute Loom video answering:
What are your top 3 career goals for the next 3–5 years?
What part of client work do you least enjoy or find most challenging?
Give one example of a metric-led result you delivered.
⚠️ Applications without the Loom video will not be considered.
Please mention “I found this job at degen.jobs!” in your application, to bring more jobs to degen.jobs
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C++, Data, DevOps, Engineer, PostgreSQL, Python, Rust, Software Engineer, SQL
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Engineering
$
90K
/ yr
Filled
Software Engineer
@
Optimum
C++, Data, DevOps, Engineer, PostgreSQL, Python, Rust, Software Engineer, SQL
Remote
Engineering
$
90K
/ yr
Filled
Software Engineer
@
Optimum
C++, Data, DevOps, Engineer, PostgreSQL, Python, Rust, Software Engineer, SQL
Remote
Engineering
$
90K
/ yr
Filled
Research Engineer — ML / RL / Agents
@
Affine
AI, Decentralized Intelligence, Engineer, ML, Open Source, Reinforcement Learning, Research Engineer
Remote
Singapore
Engineering
$
150K
-
500K
/ yr
Filled
Research Engineer — ML / RL / Agents
@
Affine
AI, Decentralized Intelligence, Engineer, ML, Open Source, Reinforcement Learning, Research Engineer
Remote
Singapore
Engineering
$
150K
-
500K
/ yr
Filled
Research Engineer — ML / RL / Agents
@
Affine
AI, Decentralized Intelligence, Engineer, ML, Open Source, Reinforcement Learning, Research Engineer
Remote
Singapore
Engineering
$
150K
-
500K
/ yr
Filled
Senior Software Engineer / Architect
@
Affine
Architect, DevOps, Engineer, Python, Rust, Software Engineer
Remote
Singapore
Engineering
$
150K
-
500K
/ yr
Filled
Senior Software Engineer / Architect
@
Affine
Architect, DevOps, Engineer, Python, Rust, Software Engineer
Remote
Singapore
Engineering
$
150K
-
500K
/ yr
Filled
Senior Software Engineer / Architect
@
Affine
Architect, DevOps, Engineer, Python, Rust, Software Engineer
Remote
Singapore
Engineering
$
150K
-
500K
/ yr
Filled
Senior Full Stack Engineer (TypeScript)
@
Rebind
Backend Engineer, Bank, Consumer, DeFi, Engineer, Fintech, Full Stack Engineer, Mobile, PostgreSQL, Stablecoin, TypeScript
On-site
Paris, France
Engineering
€
70K
-
120K
/ yr
Senior Full Stack Engineer (TypeScript)
@
Rebind
Backend Engineer, Bank, Consumer, DeFi, Engineer, Fintech, Full Stack Engineer, Mobile, PostgreSQL, Stablecoin, TypeScript
On-site
Paris, France
Engineering
€
70K
-
120K
/ yr
Senior Full Stack Engineer (TypeScript)
@
Rebind
Backend Engineer, Bank, Consumer, DeFi, Engineer, Fintech, Full Stack Engineer, Mobile, PostgreSQL, Stablecoin, TypeScript
On-site
Paris, France
Engineering
€
70K
-
120K
/ yr
Research Associate (Postdoc) in Blockchain Analytics and Data Engineering
@
University of Luxembourg
Data, Data Analytics, JavaScript, Postdoc, Python, R, Research, Rust, Web3
On-site
Luxembourg
Engineering
€
85K
/ yr
Research Associate (Postdoc) in Blockchain Analytics and Data Engineering
@
University of Luxembourg
Data, Data Analytics, JavaScript, Postdoc, Python, R, Research, Rust, Web3
On-site
Luxembourg
Engineering
€
85K
/ yr
Research Associate (Postdoc) in Blockchain Analytics and Data Engineering
@
University of Luxembourg
Data, Data Analytics, JavaScript, Postdoc, Python, R, Research, Rust, Web3
On-site
Luxembourg
Engineering
€
85K
/ yr
Mobile Software Engineer
@
Dash Core Group
Engineer, Kotlin, Mobile Engineer, Objective C, Open Source, Rust, Rust FFI, Software Engineer, Swift
Remote
Scottsdale, Arizona, USA
Engineering
$
50K
-
65K
/ yr
Mobile Software Engineer
@
Dash Core Group
Engineer, Kotlin, Mobile Engineer, Objective C, Open Source, Rust, Rust FFI, Software Engineer, Swift
Remote
Scottsdale, Arizona, USA
Engineering
$
50K
-
65K
/ yr
Mobile Software Engineer
@
Dash Core Group
Engineer, Kotlin, Mobile Engineer, Objective C, Open Source, Rust, Rust FFI, Software Engineer, Swift
Remote
Scottsdale, Arizona, USA
Engineering
$
50K
-
65K
/ yr
Software Engineer: Gauntlet App
@
Gauntlet
DeFi, Engineer, Python, React, Software Engineer, TypeScript, Web3
Remote
NY, USA
Engineering
$
165K
-
205K
/ yr
Software Engineer: Gauntlet App
@
Gauntlet
DeFi, Engineer, Python, React, Software Engineer, TypeScript, Web3
Remote
NY, USA
Engineering
$
165K
-
205K
/ yr
Software Engineer: Gauntlet App
@
Gauntlet
DeFi, Engineer, Python, React, Software Engineer, TypeScript, Web3
Remote
NY, USA
Engineering
$
165K
-
205K
/ yr